At Fairspin Casino, safeguarding your personal data is a core commitment. This Fairspin Casino privacy policy explains exactly what personal information we collect, how we use it, with whom we share it, and what privacy rights you hold as an Australian player. We operate in full compliance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and — where applicable — the EU General Data Protection Regulation (GDPR). By creating an account or visiting casinosfairspinau.com, you acknowledge and accept this data protection framework.
1. Who We Are — Data Controller Identity
Fairspin Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. For all matters relating to Fairspin Casino data protection, including requests to exercise your privacy rights, you may reach our Data Protection Officer at:
- Email: [email protected]
- Support: [email protected]
- Live chat: available 24/7 on casinosfairspinau.com
Our DPO is responsible for overseeing data processing practices, ensuring information security, and responding to inquiries about user data within the timeframes required by law.
2. Personal Data We Collect
Fairspin Casino collects several categories of personal data depending on how you interact with our platform. Our data collection approach is purposeful — we only gather what is necessary to provide a safe, legal, and enjoyable gaming experience.
2.1 Identification and Contact Data
- Full legal name, date of birth, nationality
- Residential address, city, postcode, country
- Email address and mobile phone number
- Government-issued ID details (for KYC verification)
2.2 Financial Data
- Payment method details (card numbers partially masked, e-wallet IDs, bank account references)
- Transaction history: deposits, withdrawals, bonuses
- Source-of-funds documentation where required by AML obligations
2.3 Gaming Activity Data
- Games played, session duration, wager amounts
- Bonus uptake, free-spin usage, win/loss records
- Responsible gambling tool activations (limits, cooling-off periods, self-exclusion)
2.4 Technical and Device Data
- IP address, browser type and version, operating system
- Device identifiers, screen resolution, language settings
- Referring URLs and on-site navigation paths
2.5 Communication Data
- Live chat transcripts, e-mail correspondence
- Survey responses, bonus code redemptions, promotional opt-ins
2.6 Data from Third Parties
Fairspin Casino may receive personal information from payment processors, identity verification providers, fraud-prevention agencies, and marketing partners to supplement and verify the information you provide directly.
3. How We Collect Your Data
Our data collection methods at Fairspin Casino include:
- Registration forms — information you enter when creating your account
- Deposits and withdrawals — data provided through PayID, Visa, Mastercard, Skrill, Neteller, Bitcoin, Ethereum and other payment channels
- Cookies and tracking technologies — data captured automatically during your visit (see Section 5)
- KYC document uploads — identity and address documents submitted before your first withdrawal
- Customer support interactions — details shared via live chat or email
- Third-party integrations — data received from affiliate partners, analytics providers, and fraud-detection services
4. Why We Process Your Personal Data
Fairspin Casino processes user data for the following purposes, each supported by a lawful legal basis:
| Purpose | Details | Legal Basis |
|---|---|---|
| Account management | Creating and maintaining your player profile, authentication, account security | Contract performance |
| Service provision | Processing deposits/withdrawals, awarding bonuses, providing gaming access | Contract performance |
| KYC / AML compliance | Verifying identity, preventing fraud, money laundering, and underage gambling | Legal obligation |
| Data security | Detecting and preventing unauthorised access, fraud, cheating | Legitimate interest |
| Responsible gambling | Monitoring gaming behaviour, enforcing self-imposed limits and exclusions | Legal obligation / Legitimate interest |
| Marketing communications | Sending promotional emails, bonus offers, and newsletters (where consented) | Consent |
| Service improvement | Analytics, A/B testing, user experience research, platform development | Legitimate interest |
| Legal proceedings | Responding to regulatory inquiries, court orders, or law enforcement requests | Legal obligation |
5. Cookie Policy
The Fairspin Casino cookie policy governs how we use cookies and similar tracking technologies on casinosfairspinau.com. Cookies are small text files stored on your device that help us deliver a personalised, functional, and secure experience.
5.1 Types of Cookies We Use
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential cookies | Login sessions, security tokens, fraud prevention — required for site functionality | No — site cannot function without them |
| Analytical cookies | Traffic analysis, page performance metrics, error tracking (e.g. Google Analytics) | Yes — via cookie consent banner |
| Functional cookies | Language preferences, last-played games, display settings, bonus notifications | Yes — affects personalisation features |
| Marketing cookies | Targeted advertising, affiliate tracking, retargeting campaigns | Yes — opt out via banner or browser settings |
5.2 Managing Your Cookie Preferences
You can control cookies through:
- The Fairspin Casino cookie consent banner displayed on your first visit
- Your browser's privacy settings (Chrome, Safari, Firefox, Edge all offer cookie controls)
- Third-party opt-out tools such as the Google Analytics Opt-Out Browser Add-on
Disabling non-essential cookies may limit some personalisation features but will not affect your ability to deposit, play, or withdraw at Fairspin Casino.
6. Sharing Your Personal Data
Fairspin Casino does not sell your personal data to third parties. We may share your user data with trusted categories of recipients only where necessary:
6.1 Payment Processors
To facilitate deposits and withdrawals via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, and bank transfer, we transmit necessary personal information to our payment partners under strict confidentiality agreements and PCI-DSS compliance standards.
6.2 Regulatory Authorities
We may disclose personal data to gaming regulators, the Australian Taxation Office, the Australian Transaction Reports and Analysis Centre (AUSTRAC), law enforcement agencies, or courts where legally required or to prevent fraud and money laundering.
6.3 Identity Verification Services
KYC checks require sharing personal information with certified identity verification providers. These partners process your documents solely to verify your identity and comply with AML regulations, under binding data protection agreements with Fairspin Casino.
6.4 Technology and Analytics Partners
We work with cloud infrastructure providers, game studios (Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, and 50+ others), analytics platforms, and customer support software providers. All partners are contractually bound to protect your user data and use it only for specified purposes.
6.5 Marketing and Affiliate Partners
Where you have provided consent, Fairspin Casino may share limited contact data with marketing partners for promotional campaigns. You may withdraw consent for marketing at any time by emailing [email protected] or clicking "unsubscribe" in any marketing email.
7. International Data Transfers
As a Curaçao-licensed operator, Fairspin Casino may process and store your personal data in jurisdictions outside Australia, including the Netherlands Antilles, European Union member states, and other countries where our technology partners operate. Where such transfers occur, we ensure adequate data protection safeguards are in place, such as Standard Contractual Clauses (SCCs), adequacy decisions, or equivalent mechanisms recognised under the Australian Privacy Act and GDPR.
8. Data Security at Fairspin Casino
Fairspin Casino data security is maintained through multiple layers of technical and organisational controls:
- 256-bit SSL/TLS encryption on all data transmitted between your device and casinosfairspinau.com
- Firewall and intrusion detection systems protecting our servers from unauthorised access
- Data encryption at rest for sensitive fields such as financial data and ID document scans
- Access controls — staff access to personal data is restricted on a need-to-know basis with full audit logging
- Regular security audits and penetration testing by independent cybersecurity firms
- RNG certification by independent laboratories ensuring game fairness and information security
- Incident response plan — in the event of a data breach, we will notify the OAIC and affected players within 72 hours as required by the Notifiable Data Breaches (NDB) scheme
Despite these robust measures, no internet transmission is entirely risk-free. We encourage you to use strong, unique passwords and enable two-factor authentication on your Fairspin Casino account for maximum confidentiality.
9. Data Retention
Fairspin Casino retains your personal data only for as long as necessary to fulfil the purposes set out in this privacy policy, or as required by applicable law. The table below summarises our standard data storage periods:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 7 years | AML/KYC legal requirements |
| Financial transaction records | 7 years from transaction date | Tax and AML compliance |
| Gaming activity logs | 5 years from last session | Regulatory compliance, dispute resolution |
| Communication records | 3 years from last contact | Customer service quality, legal defence |
| Marketing consent records | Until consent withdrawn + 3 years | Proof of consent compliance |
| Cookie and analytics data | 13 months from collection | Analytics cycle, performance tracking |
Following the applicable retention period, your personal data is securely deleted, anonymised, or archived in a form that no longer permits identification.
10. Your Privacy Rights
As an Australian player, you benefit from comprehensive privacy rights under the Australian Privacy Act 1988. Where GDPR applies, these rights are extended further. The Fairspin Casino privacy policy acknowledges and supports the following entitlements:
10.1 Summary of Privacy Rights
| Right | What It Means | How to Exercise |
|---|---|---|
| Right of Access | Obtain a copy of all personal data we hold about you | Email [email protected] |
| Right to Correction | Request correction of inaccurate or incomplete personal information | Account settings or email DPO |
| Right to Deletion | Request erasure of your user data where no overriding legal basis applies | Written request to DPO |
| Right to Restriction | Limit how Fairspin Casino processes your data in certain circumstances | Email [email protected] |
| Right to Portability | Receive your personal data in a structured, machine-readable format | Written request specifying data scope |
| Right to Object | Object to processing based on legitimate interests or for direct marketing | Email DPO or use unsubscribe links |
| Right to Withdraw Consent | Revoke previously given consent for marketing or optional data processing | Account settings or email DPO |
We will respond to all privacy rights requests within 30 days. Complex requests may require up to 90 days, in which case we will inform you of the extension and reasons. Exercising your privacy rights is free of charge unless requests are manifestly unfounded or excessive.
11. Supervisory Authority — OAIC
If you believe Fairspin Casino has not handled your personal data in accordance with the Australian Privacy Act 1988, you have the right to lodge a complaint with:
- Office of the Australian Information Commissioner (OAIC)
- Website: oaic.gov.au
- Phone: 1300 363 992 (within Australia)
- GPO Box 5218, Sydney NSW 2001
We encourage you to contact us first at [email protected] so that we can resolve your concern directly and promptly. Fairspin Casino is committed to addressing all data protection complaints in good faith.
12. Changes to This Privacy Policy
Fairspin Casino reserves the right to update this privacy policy at any time to reflect changes in law, our services, or data processing practices. When material changes are made, we will notify registered players via email or a prominent notice on casinosfairspinau.com. We recommend reviewing this page periodically to stay informed about how we protect your personal information and uphold your confidentiality.
The date of last revision will always be displayed at the top of this Fairspin Casino privacy policy page.
Frequently Asked Questions
What personal data does Fairspin Casino collect?
Fairspin Casino collects identification data (name, date of birth, address), financial data (payment details, transaction history), gaming activity data, device and technical data, and communication records. Full details are in Section 2 of our privacy policy.
How does Fairspin Casino use cookies?
We use essential, analytical, functional, and marketing cookies. Essential cookies keep the site functional and cannot be disabled. Other types can be managed via the Fairspin Casino cookie policy consent banner or your browser settings.
Does Fairspin Casino sell my personal data?
No. Fairspin Casino does not sell your personal data to third parties. We share user data only with trusted partners (payment processors, KYC providers, regulators) strictly for the purposes outlined in this data protection policy.
How long does Fairspin Casino store my data?
Retention periods vary by data type. Account and identity data is held for the duration of your account plus 7 years to meet AML legal obligations. Financial records are kept for 7 years. Cookie data is retained for 13 months. See the full data storage table in Section 9.
How can I exercise my privacy rights?
Email our Data Protection Officer at [email protected] to access, correct, delete, restrict, or port your personal information, or to object to data processing. We respond within 30 days. You may also lodge a complaint with the OAIC if you feel your privacy rights have not been respected.
Is my data secure at Fairspin Casino?
Yes. Fairspin Casino data security relies on 256-bit SSL/TLS encryption, firewalls, access controls, data encryption at rest, regular security audits, and RNG certification. We also follow the Notifiable Data Breaches scheme, informing the OAIC and affected players within 72 hours of any confirmed breach affecting your personal data.
How can I contact Fairspin Casino about privacy concerns?
Reach our DPO directly at [email protected] or use live chat on casinosfairspinau.com (available 24/7). For general information security questions, email [email protected]. We aim to resolve all confidentiality and data protection concerns promptly and transparently.